Refund policy

Last updated: 11-03-2026

This Refund and Cancellation Policy applies to all paid subscriptions to Up Your Club (“the Service”), operated by 1314 Media, Bosmanstraat 5, 5591 MD Heeze, The Netherlands.

1. Free Trial

Up Your Club offers a seven (7) day free trial for new subscriptions. The trial allows users to evaluate the Service and its features before any payment is charged.

If the subscription is cancelled before the trial period ends, no payment will be charged.

If the subscription is not cancelled before the end of the trial period, the subscription automatically converts into a paid subscription and the applicable subscription fee will be charged.

2. Subscription Billing

Paid subscriptions are billed on a recurring basis. Billing periods may be monthly or yearly depending on the selected subscription plan.

Payments are processed securely through Paddle.com, which acts as the Merchant of Record for all transactions on the platform. Paddle handles payment processing, tax collection, invoicing, and refund processing.

By purchasing a subscription, you authorize Paddle to charge your selected payment method on a recurring basis until the subscription is cancelled.

3. Cancellation

Subscriptions can be cancelled at any time through the account settings or through Paddle’s customer billing portal.

  • Your subscription remains active until the end of the current billing period.
  • You will not be charged for future billing periods.
  • You retain access to paid features until the end of the current billing period.

After the billing period ends, your account may continue on the free plan if available.

4. Refund Policy

Up Your Club subscriptions include a seven (7) day free trial that allows users to evaluate the Service before any payment is charged.

Because the Service provides a free trial period, payments made after the trial period has ended are non refundable.

Once a subscription payment has been processed, there is no refund period.

5. EU Consumer Rights

Under EU consumer protection laws, consumers normally have a fourteen (14) day right of withdrawal for digital purchases.

However, by starting a paid subscription after the trial period and gaining access to the digital Service, you expressly consent to the immediate delivery of digital content and acknowledge that the right of withdrawal is waived once the paid service period begins.

6. Contact

For billing or subscription questions, please contact:

Up Your Club / 1314 Media
Bosmanstraat 5
5591 MD Heeze
The Netherlands
Email: info@upyourclub.com

You may also review our Terms of Service and Privacy Policy for additional information regarding your use of the Service.